1. Introduction
Welcome to Dial Direct 365 ("we," "us," "our," or the "Company"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have regarding your information when you visit our website at https://dialdirect365.com (the "Website") or use our call answering, appointment scheduling, and customer intake services (collectively, the "Services").
By accessing or using the Website or Services, you consent to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
When you interact with the Website or Services, we may collect the following categories of information:
a. Personal Identification Information
- Name, business name, email address, phone number, mailing address;
- Billing and payment information (processed securely through third-party payment processors);
- Account credentials and preferences.
b. Service-Related Information
- Information provided about your business, customers, scripts, or scheduling preferences;
- Call recordings, transcripts, messages, and appointment data associated with the Services;
- Correspondence and support tickets.
c. Technical Data
- IP address, browser type and version, operating system, device identifiers;
- Referring URLs, pages visited, time spent, and interaction data;
- Cookies and similar tracking technologies (see Section 7).
3. How We Use Your Information
We use the information we collect for purposes including:
- Providing, maintaining, operating, and improving the Services;
- Answering calls, scheduling appointments, and delivering messages on your behalf;
- Processing transactions, sending transaction notifications, and managing billing;
- Responding to your requests, comments, questions, or support inquiries;
- Sending newsletters, marketing emails, SMS messages, and promotional information (only where you have opted in);
- Analyzing Website usage to improve performance and user experience;
- Detecting, preventing, and responding to fraud, abuse, or security incidents;
- Complying with legal obligations and enforcing our Terms and Conditions.
4. How We Share Your Information
We do not sell your personal information. We may share your information with limited parties in the following circumstances:
- Service Providers: Trusted third-party vendors who perform services on our behalf (e.g., payment processing, hosting, customer support, analytics, CRM). These providers are contractually bound to use your information only as necessary to provide services to us and in a manner consistent with this Privacy Policy.
- Legal Compliance: When required by law, subpoena, court order, or to respond to lawful government requests.
- Safety and Rights: To protect the rights, property, or safety of Dial Direct 365, our customers, employees, or the public.
- Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: For any other purpose disclosed to you when you provide the information.
5. SMS and Text Messaging Privacy
We take your SMS privacy seriously and comply with carrier and CTIA guidelines:
- Dial Direct 365 sends SMS messages only to users who have opted in.
- Text "STOP" to 719-257-7173 at any time to unsubscribe. Text "HELP" for assistance.
- Message and data rates may apply. Message frequency varies.
- No mobile information (including opt-in data and consent) will be shared with third parties or affiliates for marketing or promotional purposes.
- Opt-in data may be shared with subcontractors strictly for the purpose of delivering the Services (e.g., SMS platform providers), and only to the extent necessary.
6. Marketing Opt-In and Communications
When you sign up for our Services or make a purchase, you may have the option to opt in to receive marketing communications from us, including emails and SMS messages about products, services, promotions, and updates.
You can unsubscribe at any time:
- Email: Click the "unsubscribe" link at the bottom of any marketing email.
- SMS: Reply "STOP" to any marketing SMS message.
- Direct request: Contact us at [email protected].
Note that even after you unsubscribe from marketing, we may still send you transactional or service-related communications (such as appointment confirmations, billing notices, or account alerts).
7. Cookies and Tracking Technologies
We use cookies and similar technologies on the Website to enhance user experience, remember preferences, and analyze traffic. Cookies are small text files placed on your device by websites you visit.
Types of cookies we may use:
- Essential cookies: Required for the Website to function properly.
- Analytics cookies: Help us understand how visitors use the Website.
- Marketing cookies: Used to deliver relevant advertising and measure campaign effectiveness (only if you consent where required).
You can disable cookies through your browser settings. However, doing so may affect the functionality of the Website.
8. How We Protect Your Information
We implement a variety of administrative, technical, and physical security measures to help maintain the safety of your personal information. Your information is stored behind secured networks and is only accessible by a limited number of authorized persons who have special access rights and are required to keep the information confidential.
While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will notify you in accordance with applicable law if a data breach materially affects your personal information.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing the Services, complying with our legal obligations, resolving disputes, and enforcing our agreements. When your information is no longer needed, we will securely delete or anonymize it.
10. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Portability: Request a copy of your information in a portable, machine-readable format.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Withdraw Consent: Withdraw any consent you have previously given, without affecting the lawfulness of processing based on prior consent.
To exercise any of these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete it, the right to correct it, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights.
We do not sell your personal information. To exercise your California privacy rights, contact us at [email protected].
12. Children's Privacy
The Website and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected] and we will take steps to delete it.
13. Third-Party Links
The Website may contain links to third-party websites, plug-ins, or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit before providing them with any personal information.
14. Do Not Track
Some browsers offer a "Do Not Track" (DNT) signal. Because no common industry standard for DNT has been adopted, our Website does not currently respond to DNT signals. You can manage tracking preferences through the cookie and browser settings described in Section 7.
15. International Users
The Services are operated from the United States. If you access the Website or Services from outside the United States, your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. By using the Services, you consent to this transfer.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice (such as an email or in-product notification). You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Website or Services after the revised Privacy Policy is posted constitutes your acceptance of the changes.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: